Privacy Policy

Last updated 2026-10-24. Ian Lamourie, Ottawa, Ontario.

What we collect

From account holders: name or company name, email, alert phone number, time zone, and a password stored only as a secure hash. Payment card details are handled by Stripe and never stored by us.

For each number added: the name, phone number, call times and days, whether they agreed by text, and a record of calls and results.

How we use it

Only to run the service: placing calls, sending consent, confirmation and alert texts, billing, and support. We do not sell personal information or use it for advertising.

Who processes it

Twilio (calls and texts), Stripe (payments) and Render (hosting and database). These providers may store data in the United States.

How long we keep it

Call records are kept for up to 12 months. When an account is closed or a number is removed, its information is deleted within 30 days, except where we must keep billing records by law.

Your choices

Anyone who receives our calls can reply STOP to opt out at any time. Account holders and people we call can ask to see, correct or delete their information by emailing upyet.ca@outlook.com.

Security

Data is sent over encrypted connections and stored with access limited to running the service.

Contact

Questions or complaints: upyet.ca@outlook.com. You can also contact the Office of the Privacy Commissioner of Canada.